At HIMI GLOWIFY, we aim for your complete satisfaction. This policy outlines the conditions for cancellations and refunds for purchases made on our website.

Order Cancellation:

• You may cancel your order within 24 hours of placing it, provided the order has not yet been shipped.

• To cancel an order, please contact our customer service team immediately at our email id.

• If your order has already been shipped, it cannot be canceled. In such cases, please refer to our Return Policy below.

Refunds:

• Damaged or Incorrect Products: If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photographs of the item(s) and packaging. We will arrange for a replacement or a full refund, including shipping costs.

• Unsatisfactory Product (Non-Damaged): If you are not satisfied with your purchase for reasons other than damage or incorrect item, you may return the product within 7 days of delivery.

  • The product must be unused, unopened, and in its original packaging.

  • Return shipping costs will be borne by the customer.

  • Upon receipt and inspection of the returned item, a refund for the product price (excluding original shipping costs) will be processed within 7-10 business days to your original payment method.

• Canceled Orders (within 24 hours): For eligible canceled orders, a full refund will be processed within 5-7 business days to your original payment method.

Non-Refundable Items:

• Products that have been used, opened, or are not in their original condition.

• Gift cards.

• Items purchased during a sale or promotion may be subject to different return/refund conditions, which will be clearly stated at the time of purchase.

Refund Process: Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

Contact Us: For any questions regarding cancellations or refunds, please reach out to our customer service team at contact us page.